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Wesley's avatar
Wesley
New Contributor
2 months ago
Solved

Account recovery fails despite having Secret Key and Recovery Code (password forgotten)

Hi, I’m locked out of my 1Password account and need help determining my recovery options. My situation: - I DO have my Secret Key - I DO have my Recovery Code - I DO have my Emergency Kit - I d...
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  • Wesley's avatar
    Wesley
    2 months ago

    Hi Dave,

    Thanks for the response.

    The issue turned out to be that I was still signed in to my 1Password account in the background, even though I was being prompted for login and recovery codes everywhere. Because of that, recovery attempts were automatically cancelled.

    After completely removing 1Password from all locations (desktop app, browser extensions, and other related components), the recovery process worked correctly using the recovery code.

    Everything is resolved now.

    Thanks again for the help!

    Kind regards,

    Wesley

Wesley's avatar
Wesley
New Contributor
2 months ago

Hi Dave,

Thanks for the response.

The issue turned out to be that I was still signed in to my 1Password account in the background, even though I was being prompted for login and recovery codes everywhere. Because of that, recovery attempts were automatically cancelled.

After completely removing 1Password from all locations (desktop app, browser extensions, and other related components), the recovery process worked correctly using the recovery code.

Everything is resolved now.

Thanks again for the help!

Kind regards,

Wesley

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

I'm glad that you were able to resolve the situation! 

-Dave