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alvincheng's avatar
alvincheng
New Member
2 days ago

Account still frozen even subscribed

My account has once had 14-day trial, and it was frozen for a period of time. Today I decided to pay monthly and see, and the transaction was done on App Store. However, nothing has changed and my account is still frozen.

When I go to the account, the status is still showing “frozen” and ask me to “subscribe”. Tapping on the monthly option brings up the pop up that I paid already.

Meanwhile, I haven’t seen any emails of the receipt from Apple, or that from 1Password showing I have upgraded.

I have emailed to the support and my support ticket ID is 551416. I hope it can be resolved as soon as possible instead of paying for a month but ending up not being able to use your services.

 

ios

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  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 hours ago

    Hi alvincheng​, thanks for reaching out about this.

    I can see that we've received your emails. One of my colleagues will reach out to you via email as soon as possible. 

    To avoid duplicating efforts, I've closed this community thread.

    - Gem