Forum Discussion

Former Member's avatar
Former Member
3 years ago

After restarting Windows, Window Hello is no longer available to unlock 1Password

After restarting Windows or coming back from sleep, Windows Hello is no longer an option to unlock 1Password. After unlocking 1Password with my password, Windows Hello works again to unlock until th...
windows
jermaine_f_1p's avatar
jermaine_f_1p
Icon for 1Password Team rank1Password Team
3 years ago

Hello @k3vlar,

Thanks for confirming your device has TPM 2.0. To investigate a bit further as to what could be the cause of it being greyed out in the settings, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Jermaine