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Former Member's avatar
Former Member
3 years ago

All changes made on Mac last night lost - turned on 2FA on many sites, updated passwords, etc.

I spent a few hours on 1Pass Mac last night adding tags, turning on 2FA on many web sites. I noticed that my changes were not on the web or iOS. I restarted 1Pass Mac and all of my changes are now gone. How can I get these changes back?

1Password Version: 1Password for Mac 8.9.8 (80908009)
Extension Version: Not Provided
OS Version: 13.0.1 (22A400
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Lost%20all%20changes

macos

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  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thanks for the update, @pashaw01! I'm glad to hear you got the bottom of it, though I'm sorry it had to come at the expense of some of your updates. I hope it doesn't discourage you from continuing to improve the security of your data, it sounds like all the changes you made would've given your Watchtower score a nice boost. šŸ˜

    You know where to find us if you have any questions in the future. šŸ™‚

  • Former Member's avatar
    Former Member
    3 years ago

    I bet it's my fault. At some point I turned on 2FA on 1Password app. After I did this I did not restart 1Password on my Mac, so my hunch is it was disconnected as a result. I've fixed all of my data and I'm good now, everything working as expected. Thanks!

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @pashaw01

    It'll probably be best if we help you with this individually by email. Please email us at support+forum@1password.com and you'll receive an auto-reply from BitBot containing a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll make sure your email goes to the right team so that we can investigate. :)

    ā€” Grey