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73Bruin's avatar
73Bruin
New Member
19 hours ago

Amazon Fire HD Max 11

I have had two older Amazon Fire devices that I was able to install Google Playstore on and then subsequently install 1Password.  The lastest is the HD 10 Plus (11th generation), it is running 1Password 8.12.2 (which I assume is somewhat dated ) which as far as I can tell is fully in sync with 8.12.12 that are running on my Pixel phone and Windows laptop in terms of user-ids, passwords and notes for all of the vaults that I have created.

When I open Google Playstore on the Max 11 and search for 1Password, it finds it but includes a message that "This app won't work on your device".  This Interestingly enough there are a whole host of other password managers that appear to work including Bitwarden and Keeper.  I was able to install Bitwarden (which I would obviously rather not use) so it isn't a case of Playstore not running.  I was also able to use Playstore to install MIcrosoft Excel.

Note:  The Bitwarden and Microsoft Excel apps are not part of the Amazon app store, so its not like I made a mistake.  

I don't understand why 1Password (and LastPass) are exceptions.  It's almost like Playstore honors a not supported flag set by the owner of the app.  If this is the case is there anyway this flag can be taken off?

Any suggestions?

1password.com
android

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 hour ago

    Hello 73Bruin​! 👋

    Thank you for reaching out! The current version of 1Password for Android requires 1Password 8 requires Android 12 or later. It looks like the Amazon Fire HD 11 runs Fire OS 8, which appears to be based on Android 11 and isn't a supported operating system. 

    As a security-focused company, we strongly recommend using devices that are running a currently supported operating system along with the latest 1Password updates to ensure your data stays protected. 

    I realize this isn't the answer you were hoping for, and I’m sorry for the inconvenience. In the meantime, you may be able to access your account on your Amazon device through the web app by signing in at 1Password.com using your browser.

    -Dave