Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
The problem on my Motorola Edge 50 Pro, reported on 12th May, appears to have been solved, although nothing I done as far as I am aware. Lots of experimenting, without a fix and one morning, the biometric panel suddenly appeared. It has worked fine for the last week, including after restarts. Maybe the Dev. Team fixed it with the 20th May Smart Update ... ?
Our ongoing investigation into this bug suggests an issue with a device driver may be, at least partially, the cause. If that's case, it looks like a recent patch to that driver is correcting the issue. If you start seeing this behavior again, let us know, Thanks again!
As a matter which may be of use to your Dev's, my biometric logon failed again, even after reinstallation and altering all the unlock parameters, again.
However, I remembered that I had cleared all the Android cookies. I then checked my device Security controls and found that 1Password was not available for autofill. I added it to the available autofills, re-authorised it.
It seemed to me that part of the problem is the Motorola Edge Pro option to require a Return code after the PIN or not. When I set it to be not required and rebooted, 1Password biometric WORKED.
So it may be related to the cookie clearing, the Return code or both.
If you're using a separate https://support.google.com/work/android/answer/6191949?hl=en on your device, you may need to enable biometric unlock there as well.
I have tried everything. Spent more than 1 hour dedicated just trying to fix this issue.
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Check your password and try again","id":"message:153059","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153059","revisionNum":3,"repliesCount":18,"author":{"__ref":"User:user:19197"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:153059"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:153059"},"body@stripHtml({\"truncateLength\":200})":" Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...","body@stringLength":"1602","rawBody":"
Hello!,
I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, but once I close the app or lock it, re-opening causes the same issue.|
I will also note it is also refusing any of my MFA keys, only takes MFA via OTP. I am able to use my biometrics on 3 different applications, MFA keys via firefox.
Issue: Biometric logins keep failing, and app keeps asking for MFA every time I enter master password.
Error: \"That didn't work. Please try again.\" Note: app does not allow attempting again, only allows master password.
Troubleshooting: - Cleared all local storage and logged in again. Nofix. - Cleared all local storage, removed app, downloaded fresh, and logged back in. Nofix - Phone reboot. Nofix - In Settings>Security set: Confirm account: Every 30 days Lock mobile app on exit: Never Lock mobile app when device locks: Disabled - Locked device, entered master password, locked again, prompted for biometrics. Fails/nofix. - Set to password only (no biometrics). Works, no MFA prompt - Set to device unlock. Also fails?
- Obtaining and sending diagnostics logs
\n
App info: App version 8.10.64 81064007 on Production Channel
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Our ongoing investigation into this bug suggests an issue with a device driver may be, at least partially, the cause. If that's case, it looks like a recent patch to that driver is correcting the issue. If you start seeing this behavior again, let us know, Thanks again!
","body@stringLength":"515","rawBody":"
Hi , thanks for the update!
\n
Our ongoing investigation into this bug suggests an issue with a device driver may be, at least partially, the cause. If that's case, it looks like a recent patch to that driver is correcting the issue. If you start seeing this behavior again, let us know, Thanks again!
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The problem on my Motorola Edge 50 Pro, reported on 12th May, appears to have been solved, although nothing I done as far as I am aware. Lots of experimenting, without a fix and one morning, the biometric panel suddenly appeared. It has worked fine for the last week, including after restarts. Maybe the Dev. Team fixed it with the 20th May Smart Update ... ?
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The problem on my Motorola Edge 50 Pro, reported on 12th May, appears to have been solved, although nothing I done as far as I am aware. Lots of experimenting, without a fix and one morning, the biometric panel suddenly appeared. It has worked fine for the last week, including after restarts. Maybe the Dev. Team fixed it with the 20th May Smart Update ... ?
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Check your password and try again","moderationData":{"__ref":"ModerationData:moderation_data:156234"},"body":"
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
\n
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
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As a matter which may be of use to your Dev's, my biometric logon failed again, even after reinstallation and altering all the unlock parameters, again.
However, I remembered that I had cleared all the Android cookies. I then checked my device Security controls and found that 1Password was not available for autofill. I added it to the available autofills, re-authorised it.
It seemed to me that part of the problem is the Motorola Edge Pro option to require a Return code after the PIN or not. When I set it to be not required and rebooted, 1Password biometric WORKED.
So it may be related to the cookie clearing, the Return code or both.
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I still face the issue. Probably because I am logged into both (Employer and Personal) accounts. Maybe that's a hint to fix this?
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Hi sanemane, I'm sorry to hear you're still seeing a biometric unlock issue.
\n
For the time being, I would recommend continuing to check for any device and 1Password updates, then applying them when possible.
\n
\n
I am logged into both (Employer and Personal) accounts.
\n
\n
If you're using a separate Android work profile on your device, you may need to enable biometric unlock there as well.
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If you're using a separate https://support.google.com/work/android/answer/6191949?hl=en on your device, you may need to enable biometric unlock there as well.
I have tried everything. Spent more than 1 hour dedicated just trying to fix this issue.
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