Forum Discussion

Legalbabble26's avatar
Legalbabble26
New Contributor
6 months ago

macOS Touch ID No Longer Working: "That Didn't Work"-Again

I saw another thread titled this from last year. I am having this problem myself. I see that the discussion went from the community to email, so I don't know what the fix is.

Brand New MacOS M4
OS: Sequoia 15.5
1Password Version 8.11.0

Can someone help me with this issue? Thanks. 

macos

1 Reply

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    6 months ago

    Hi Legalbabble26,

    To help us further investigate what may be causing this Touch ID issue on your Mac, I'd like to ask you to create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/macos-touch-id-no-longer-working-that-didnt-work-again/159223
    • Your forum username: Legalbabble26


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

    - Trevor