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New Contributor

2 months ago

Anyone know how to get to talk to a real person for tech support

I've been doing emails for 2 days to resolve migration problems. I get an email every so often and then take 2 minutes to try something that doesn't work Then reply and wait hours or overnight to get a reply. Can't even get an online chat. Am I doing something wrong. Anyone know how to contact directly. I've asked in the emails to be called but get ignored.

vault management

3 Replies

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1P_Dave
Moderator
2 months ago
Hello fpleo! 👋

I'm sorry that you're running into issues with migration. I see that you're already in direct contact with my colleagues on the support team via email and I'll get this chased for you. The team will reach out to you soon.

To avoid duplicating efforts, I've closed this community thread.

-Dave
Tom
Dedicated Contributor
2 months ago
1P_Dave 1P_SimonH 1P_Tommycan you help fpleo fpleo out?
- 1P_Tommy
  Moderator
  2 months ago
  Thanks Tom, I see that we've been working with the user via email. We'll do our best to continue helping them via that medium.

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Anyone know how to get to talk to a real person for tech support","moderationData":{"__ref":"ModerationData:moderation_data:154234"},"body":"

Hello fpleo! 👋

I'm sorry that you're running into issues with migration. I see that you're already in direct contact with my colleagues on the support team via email and I'll get this chased for you. The team will reach out to you soon.

To avoid duplicating efforts, I've closed this community thread.

-Dave

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1P_Dave 1P_SimonH 1P_Tommycan you help fpleo fpleo out?

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Thanks Tom, I see that we've been working with the user via email. We'll do our best to continue helping them via that medium.

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