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fpleo's avatar
fpleo
New Contributor
18 days ago

Anyone know how to get to talk to a real person for tech support

I've been doing emails for 2 days to resolve migration problems.  I get an email every so often and then take 2 minutes to try something that doesn't work  Then reply and wait hours or overnight to get a reply.  Can't even get an online chat.  Am I doing something wrong.  Anyone know how to contact directly.  I've asked in the emails to be called but get ignored.

vault management

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    18 days ago

    Hello fpleo! 👋

    I'm sorry that you're running into issues with migration. I see that you're already in direct contact with my colleagues on the support team via email and I'll get this chased for you. The team will reach out to you soon.

    To avoid duplicating efforts, I've closed this community thread.

    -Dave

    • 1P_Tommy's avatar
      1P_Tommy
      Icon for Moderator rankModerator
      17 days ago

      Thanks Tom, I see that we've been working with the user via email. We'll do our best to continue helping them via that medium.