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flappyflog11's avatar
flappyflog11
New Contributor
1 month ago

App freezes after fingerprint on S26 Ultra (One UI 8.5)

System Information: Device: Samsung Galaxy S26 Ultra OS: One UI 8.5 (Android 16) security patch 2026-02-05 1Password Version: 8.12.6 & 8.12.8 Description: The 1Password app freezes/hangs immed...
android
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi flappyflog11​, thanks for taking the time to report this!

I'd like to have our support team investigate this further. Could you create and share a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/app-freezes-after-fingerprint-on-s26-ultra-one-ui-8-5/168381
  • Your forum username: flappyflog11

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

  • flappyflog11's avatar
    flappyflog11
    New Contributor
    1 month ago

    Hi 1P_Gem​ ,

    Thank you for the guidance. I have sent the diagnostics report to the support team as requested.

    The Support ID for my request is: [530047]

    Looking forward to hearing back from the team soon. Thanks!

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      1 month ago

      Hi flappyflog11​, thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.