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tomhargrave's avatar
tomhargrave
New Contributor
8 months ago

Apple Watch not unlocking-pop up only occurs momentarily

I read this case: (https://1password.community/discussion/148944/unlock-with-apple-watch-not-working-again?utm_source=community-search&utm_medium=organic-search&utm_term=apple+watch+not+unlocking)

1Password team, I had this same problem, when I to go log into 1Password, I can see the pop up momentarily then it disappears and I never get promoted to unlock 1P on my watch. I ran the test to ensure my Mac was communicating with my watch (Security/Privacy settings-"Logout Automatically after Inactivity" and indeed I got prompted on my watch.

So I'd say my issue is with Popups being blocked or a setting on my 1P perhaps. Any recommendations please?

1Password Version: Mac 8.10.52
Extension Version: Not Provided
OS Version: OSX 15.1 (24B83)
Browser: Safari 18.1

ios

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    Hello tomhargrave! 👋

    I'm sorry that you're running into issues when using your Apple Watch to unlock 1Password. I've merged your comments into one thread in order to keep the conversation in the same place.

    Thank you for sharing the results of the system prompt test. As a next step can you try the following:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

    If you still see the issue then make sure that you're not using the Sleep focus mode: Set up a Focus on Mac - Apple Support (CA)

    -Dave

  • tomhargrave's avatar
    tomhargrave
    New Contributor
    8 months ago

    1Password team, I had this same problem, however I ran the recommended test to ensure I got prompted by Mac on my Watch and indeed I did. "Log out automatically..." switched and when I did I got prompted on my watch.
    When I to go log into 1Password, I can see the pop up momentarily then it disappears and I never get promoted to unlock 1P on my watch. Any recommendations please?