Forum Discussion
Apple Watch stops unlocking 1password
I'm sorry for the frustration. I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better. For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.
I've filed issues with our development team so that they can look into this further. I've also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.
Let me know if there's anything else that I can help you with.
-Dave
ref: dev/core/core#33121
ref: dev/web/support.1password.com#4675
ModeratorI'm sorry that Apple Watch unlock isn't working consistently. Can you describe the issue a little more? When you try to unlock 1Password using your Apple Watch do you feel a tap on your wrist? Or is there no tap?
The next time that the issue occurs, can you check to see if you can use your Apple Watch to authenticate a system prompt. Try these steps the next time that you're unable to unlock 1Password using your Apple Watch:
- Click on the in the menu bar.
- Click System Settings.
- Click Privacy & Security.
- Click Advanced.
- As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
- You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.
Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish. Note: This isn't a fix for the issue but a troubleshooting test to see if authenticating a system prompt also doesn't work when Apple Watch unlock doesn't work for 1Password.
-Dave
