This discussion was created from comments split from: Unable to unlock with Apple Watch.

This is happening to me since the stable version update to 1Password for Mac 8.10.36 (81036049). I've tried disabling watch unlock in macOS and 1Password, rebooting, then enabling both. Every time I try to unlock 1Password it continually says that my password is required to use Apple Watch for unlocking. It was working fine before this latest production update.

Mirv Thank you for posting the Support ID, please continue the conversation with my colleagues over on the email side if you have any other questions. 🙂 -Dave ref: XHU-77779-814

I am getting a somewhat similar behavior to this for the last few days, when trying to unlock the 1Password app with my Apple Watch. What happens is that 1Password tries to unlock with my Apple Watch, but instead of unlocking, another prompt to unlock using TouchID comes up. After starting the 1Password app, I first get this prompt: This makes my watch ask to unlock, and I acknowledge by double-tapping the side button. But instead of unlocking, 1Password gives me another prompt: At this point it is not going to the watch and I must use Touch ID. Not really a huge inconvenience, but it's weird behavior. Platform: Macbook Pro 2021 OS: macOS 15.0 Beta (24A5264n) - but it started happening about a week ago when still running macOS 14.x WatchOS 10.5 (21T576) 1Password for Mac 8.10.36 (81036006)

Hello Mirv! 👋 I'm sorry that you're seeing a double prompt when unlocking 1Password for Mac. If you restart your Mac then do you see the same issue? If you do then can you tell me how you're opening and unlocking 1Password? Are you opening 1Password from the Dock, from the menu bar icon, or from inside of your browser? I look forward to hearing from you. -Dave

1P_Dave Yes it does seem to happen still after I restart my Mac. I tried restarting a few times, both with "Reopen windows" checked and unchecked, and got slightly different results. Sometimes without Reopen, the Watch unlock didn't happen and TouchID worked the first time. But usually Watch unlock did happen, after which the second prompt for TouchID happened. When restarting with Reopen, 1Password opened by itself. Without Reopen I started 1P from the dock. In both cases double prompt always seems to happen as long as the Watch prompt does its thing first. Also, I tried opening from the menu bar icon, and from Safari's toolbar icon and in all of these cases the double prompt did happen.

Apple Watch unlock is not working in the beta/nightly version of 1Password for Mac

35 Replies

1P_Dave
Moderator
10 months ago
schlappette

I'm happy that updating to the latest version of 1Password has resolved the issue for you. 🙂

-Dave
schlappette
New Contributor
10 months ago
I have been watching this discussion, as I've been experiencing this myself, and I'm happy to report that this problem is resolved (for me, at least) in 1Password for Mac 8.10.39/Build 81039002. Thanks for your work on this issue!
1P_Dave
Moderator
10 months ago
Mirv

Thank you for posting the Support ID, please continue the conversation with my colleagues over on the email side if you have any other questions. 🙂

-Dave

ref: XHU-77779-814
Mirv
Super Contributor
10 months ago
Support ticket ID is XHU-77779-814.
1P_Dave
Moderator
10 months ago
iamecho and JoeIndy

Thank you for posting the Support ID. I see that your tickets are both with the right team, please continue the conversation over email.

Mirv

So that I can advise further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/146178/apple-watch-unlock-is-not-working-in-the-beta-nightly-version-of-1password-for-mac#latest

Your forum username: mirv

Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: AGC-78431-884
ref: NSE-45215-455
JoeIndy
New Contributor
10 months ago
My Watch unlock woes are slightly different but likely related. Unlocking the Mac works just fine with my watch. In 1P, I can choose Unlock with Apple Watch. But every time I attempt to open 1P, it says "You need to enter your account password before you can use Apple Watch unlock." Nothing resolves this.

I've tried various "turn it off and back on" steps to resolve (disable watch unlocking 1P, disable watch unlock in macOS, reboot the Mac and the watch, reconfigure watch unlock in macOS, etc) with no success. I stepped up from Production to Beta channels, and the problem still persists. I'll post another comment with my ticket number once I can reference this post in my e-mail. Thanks!

Ticket: NSE-45215-455
Mirv
Super Contributor
10 months ago
The above behavior is the same in today's nightly. Below is a screen shot of the settings at first, and then after going to the Apple settings and turning unlock with Apple Watch off and on again.

1Password for Mac 8.10.38 (81038059)
Mirv
Super Contributor
10 months ago
I found (on nightly 8.10.38(81038052), that the Apple Watch option was missing in the settings for 1Password. I found that if I go to the macOS Settings, TouchID & Password, and turn the Apple watch unlock switch off and back on again, the 1Password setting, Security magically shows Apple Watch and the watch unlock is working again.

1Password for Mac 8.10.38 (81038052)
iamecho
Occasional Contributor
10 months ago
1P_Dave

Report sent. Your support ticket ID is AGC-78431-884

Thank you,
Polly (the Penguin)
1P_Dave
Moderator
10 months ago
iamecho

I'm sorry that Touch ID unlock stopped working. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/715259#Comment_715259

Your forum username: iamecho

Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave