Forum Discussion

Anonymous

3 years ago

Apple Watch Unlock Option Disappearing / Not Functioning

New thing that’s been happening since macOS 16.0:

The option to unlock 1P with my Apple Watch (series 7, fully updated) as a biometric works, but eventually it just stops functioning, and the option in the 1P Security preferences section completely disappears.

To remedy this, I can go to System Settings and toggle off and on again (in the Login Password section) the ability to unlock apps on this Mac with my Apple Watch—which will restore the option in Security in 1P. Turning it back on will allow it to work again for a time, but eventually the option again disappears (after locking 1P and stepping away for an hour last time), which starts the whole troubleshoot cycle over again.

Any ideas what to try to fix this? Really do love that feature in 1P, but it seems broken and I’m not sure if it’s the latest macOS (the unlocking feature otherwise works everywhere else, so I’m doubtful) or just a 1P bug.

Thanks!

1Password Version: 8.9.8
Extension Version: 2.3.8
OS Version: macOS 13.0
Browser:_ Not Provided

ios

50 Replies

1P_Dave
Moderator
11 months ago
uythoang

Thanks for the information. Out of curiosity, are you able to use your Apple Watch on system prompts when multiple users are added to your Mac:

Click on the  in the menu bar.

Click System Settings.

Click Privacy & Security.

Click Advanced.

As a temporary troubleshooting step, turn on "Log out automatically after inactivity".

You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

-Dave
uythoang
New Contributor
12 months ago
Not sure if this has been mentioned, but if you have another macOS user logged in the Apple Watch feature won't work to unlock your Mac nor will it appear as an option in 1Password.
1P_Tommy
Moderator
2 years ago
Thanks Experiments It's here. Someone will be with you as soon as possible.

ref: ZPW-81152-919
Experiments
New Contributor
2 years ago
The support id is [#ZPW-81152-919]
1P_Dave
Moderator
2 years ago
Experiments

I'm sorry that you're still seeing the issue. Our developers have implemented several improvements to the Apple Watch unlock process to mitigate many of the issues that have been reported to us. We've also filed feedback with Apple to report issues with certain APIs.

So that we can investigate the specific issue on your Mac, and confirm whether you're affected by the known issues that our team has identified, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/704106/#Comment_704106

Your forum username: Experiments

Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
Experiments
New Contributor
2 years ago
Any news on this? This still only works about 50% of the time for me...oddly, when it stops working, I put my mac to sleep & then wake it up again straight away & it starts working again...sadly it'll stop working again over course of the next few hours...
1P_Tommy
Moderator
2 years ago
@tormodg

The Mac unlock works directly on the device and 1Passwords Apple Watch Unlock works through an Apple API. This could explain the differences you see. Please check to ensure that no focuses are active. It sounds like one may be. I've found a few of mine get turned on for some odd reason. I've gone to not sharing focuses between my Mac and my phone. My culprit is often Sleep and also Do not Disturb. With focus sharing off on the Mac now I don't encounter this that often.
Anonymous
2 years ago
My Apple Watch Ultra (1) unlocks my Mac M2, but never works with 1Password 8. If I click the watch icon in the unlock screen, a popup briefly flashes for a millisecond and the main login window shakes. It's been like this for so long that I'm considering either ditching 1Password on my personal Mac, or getting a touch-id keyboard (which is too expensive atm).
1P_Dave
Moderator
2 years ago
JamesHenderson

Thank you for sending in the diagnostics report, I see that my colleague and you have already started a conversation to investigate the issue on your Mac further. Please continue the discussion there. 🙂

-Dave

ref: VVI-26511-573
JamesHenderson
Dedicated Contributor
2 years ago
It's happening right now. My Mac is unlocking, 1Password is not.

I've just emailed the diagnostic report.

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New thing that’s been happening since macOS 16.0:

\n\n

Thanks!

\n\n

1Password Version: 8.9.8
\nExtension Version: 2.3.8
\nOS Version: macOS 13.0
\nBrowser:_ Not Provided

","body@stringLength":"1183","rawBody":"

New thing that’s been happening since macOS 16.0:

\n\n

Thanks!

\n\n

1Password Version: 8.9.8
\nExtension Version: 2.3.8
\nOS Version: macOS 13.0
\nBrowser:_ Not Provided

\n","kudosSumWeight":2,"postTime":"2022-10-27T11:48:35.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:51664_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4928},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...ot sure if it’s the latest macOS (the unlocking feature otherwise works everywhere else, so I’m doubtful) or just a 1P bug. \n\n Thanks! \n\n \n\n 1Password Version: 8.9.8 \nExtension Version: 2.3.8 \nOS 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and...","conversation":{"__ref":"Conversation:conversation:155442"},"id":"message:155442","revisionNum":1,"uid":155442,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":19546,"login":"dxzdb","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2025-05-01T07:28:19.128-07:00","lastPublishTime":"2025-05-01T07:28:19.128-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:51714":{"__typename":"ModerationData","id":"moderation_data:51714","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:51714":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:51714","revisionNum":1,"uid":51714,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:51664"},"conversation":{"__ref":"Conversation:conversation:51664"},"subject":"Re: Apple Watch Unlock Option Disappearing / Not Functioning","moderationData":{"__ref":"ModerationData:moderation_data:51714"},"body":"

uythoang

\n\n

Thanks for the information. Out of curiosity, are you able to use your Apple Watch on system prompts when multiple users are added to your Mac:

\n\n

Click on the  in the menu bar.
Click System Settings.
Click Privacy & Security.
Click Advanced.
As a temporary troubleshooting step, turn on \"Log out automatically after inactivity\".
You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

\n\n

Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off \"Log out automatically after inactivity\" if you wish.

\n\n

-Dave

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Not sure if this has been mentioned, but if you have another macOS user logged in the Apple Watch feature won't work to unlock your Mac nor will it appear as an option in 1Password.

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Thanks Experiments It's here. Someone will be with you as soon as possible.

\n\n

ref: ZPW-81152-919

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The support id is [#ZPW-81152-919]

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Experiments

\n\n

I'm sorry that you're still seeing the issue. Our developers have implemented several improvements to the Apple Watch unlock process to mitigate many of the issues that have been reported to us. We've also filed feedback with Apple to report issues with certain APIs.

\n\n

So that we can investigate the specific issue on your Mac, and confirm whether you're affected by the known issues that our team has identified, I'd like to ask you to create a diagnostics report from your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/comment/704106/#Comment_704106
Your forum username: Experiments
Please do not post your diagnostic report to the forum. This is for your privacy and security.

\n\n

Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

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Any news on this? This still only works about 50% of the time for me...oddly, when it stops working, I put my mac to sleep & then wake it up again straight away & it starts working again...sadly it'll stop working again over course of the next few hours...

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@tormodg

\n\n

The Mac unlock works directly on the device and 1Passwords Apple Watch Unlock works through an Apple API. This could explain the differences you see. Please check to ensure that no focuses are active. It sounds like one may be. I've found a few of mine get turned on for some odd reason. I've gone to not sharing focuses between my Mac and my phone. My culprit is often Sleep and also Do not Disturb. With focus sharing off on the Mac now I don't encounter this that often.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-12-29T13:06:06.000-08:00","lastPublishTime":"2023-12-29T13:06:06.000-08:00","metrics":{"__typename":"MessageMetrics","views":28},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:51664/message:51708","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:51707":{"__typename":"ModerationData","id":"moderation_data:51707","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:51707":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:51707","revisionNum":1,"uid":51707,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:51664"},"conversation":{"__ref":"Conversation:conversation:51664"},"subject":"Re: Apple Watch Unlock Option Disappearing / Not Functioning","moderationData":{"__ref":"ModerationData:moderation_data:51707"},"body":"

My Apple Watch Ultra (1) unlocks my Mac M2, but never works with 1Password 8. If I click the watch icon in the unlock screen, a popup briefly flashes for a millisecond and the main login window shakes. It's been like this for so long that I'm considering either ditching 1Password on my personal Mac, or getting a touch-id keyboard (which is too expensive atm).

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JamesHenderson

\n\n

Thank you for sending in the diagnostics report, I see that my colleague and you have already started a conversation to investigate the issue on your Mac further. Please continue the discussion there. 🙂

\n\n

-Dave

\n\n

ref: VVI-26511-573

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It's happening right now. My Mac is unlocking, 1Password is not.

\n\n

I've just emailed the diagnostic report.

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