Hello all! I noticed that in 1Password when I search I see items that I have archived but there is no UI element telling me they are archived which confused me as I think to myself "I don't use that login anymore..." the only way I can tell is if I click the three dots menu the option to archive will be missing and instead it will say restore. I do like being able to search archived items but I wish this was a filter I could control AND if the results are going to appear at all the item should reflect that it's in an archived state. Just my two cents :) 1Password Version: 8.10.52 Extension Version: 8.10.52.25 OS Version: macOS 15.1 Browser: Edge

Hello everyone, Thank you all for your reports and for sending in an email to our support team. My colleagues and I have been able to reproduce the issue on our end, it looks like the "Other Suggestions" component is caching items that have since been archived or deleted. We've filed a work item with our development team to investigate this further. I'm sorry for the inconvenience and confusion. -Dave ref: dev/core/core#34075

Thank you all for your patience. Our developers released a fix for the issue on December 12th with version 8.10.56: We’ve fixed an issue where archived and deleted items were sometimes included in search results. You can find instructions on how to update here: How to keep 1Password up to date -Dave

wintech147 Just to confirm, are you searching using the search field at the top of the app? Or are you using the find tool at the top of the item list after selecting the Archive in the sidebar: If you are using the search field at the top of the app then can you send a screenshot of what you see (showing that the item is in the archive) to support+forum@1Password.comalong with a link to this thread so that the team and I can investigate further. Make sure that nothing sensitive is visible in the screenshot. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message. 🙂 -Dave

I have experienced the same, both in current release and now in 1Password for Mac 8.10.54 (81054013) BETA. It doesn't happen always, but is intermittent. Can't figure out a pattern yet. I'll reach out to support if I see it again, but it seems to be a bug.

cheshirecat correct it appears under “other suggestions. Which is why I thought it was by design but support is saying they shouldn’t be appearing at all. And funny enough if I search in the browser extension they in fact do not appear. It’s just in the desktop and mobile apps.

Archived items appear in search | 1Password Community

18 Replies

1P_Dave
Moderator
11 months ago
kylefox

I'm sorry that you're still seeing an issue. I see that you opened a ticket via email and I've responded to you there. Let's continue the conversation over email.

-Dave

ref: FRF-81136-962
kylefox
New Contributor
11 months ago
I'm still seeing this issue after updating.

Archived items are still appearing in my search results, both on my Mac (1Password for Mac 8.10.58 (81058041)) and iPhone (7.10.2).
1P_Dave
Moderator
11 months ago

Thank you all for your patience. Our developers released a fix for the issue on December 12th with version 8.10.56:

We’ve fixed an issue where archived and deleted items were sometimes included in search results.

You can find instructions on how to update here: How to keep 1Password up to date

-Dave
sethcarnill
New Contributor
12 months ago
Yes I also have this problem, and it's been 5 weeks since these posts - has any progress been made? It's a fundamental issue. I'm getting many suggestions dating back 10 years when I search for an item.
1P_Dave
Moderator
2 years ago
Thank you both again for reporting the issue.

-Dave
tobyx
New Contributor
2 years ago
Thank you, 1P_Dave — looking forward to future updates. Have a nice day.
wintech147
Occasional Contributor
2 years ago
Yay!! Thank you 1P_Dave for the update! Glad we could help :)
1P_Dave
Moderator
2 years ago
Hello everyone,

Thank you all for your reports and for sending in an email to our support team. My colleagues and I have been able to reproduce the issue on our end, it looks like the "Other Suggestions" component is caching items that have since been archived or deleted. We've filed a work item with our development team to investigate this further.

I'm sorry for the inconvenience and confusion.

-Dave

ref: dev/core/core#34075
tobyx
New Contributor
2 years ago
1P_Dave Since I'm seeing the exact same thing, I opened a support ticket and sent proof of 1Password showing all my Twitter/X accounts (finally gotten off of that platform) in search even though they are archived.

My ticket number is UWQ-66195-197. Thanks :D
wintech147
Occasional Contributor
2 years ago
cheshirecat correct it appears under “other suggestions. Which is why I thought it was by design but support is saying they shouldn’t be appearing at all. And funny enough if I search in the browser extension they in fact do not appear. It’s just in the desktop and mobile apps.