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Former Member's avatar
Former Member
2 years ago

TD App - new and broken (again)

The new TD app stopped working with 1Password, apparently again after I checked the history of conversations here.

When tapping either the username or password fields, I can't see the suggestion from 1Password above the keyboard anymore.

I tried calling TD, but all they could say was for me to try and reset the password, thinking that I couldn't login. :-(


1Password Version: 8.10.20
Extension Version: Not Provided
OS Version: Android 14
Browser: Not Provided

8 Replies

  • chizu's avatar
    chizu
    New Contributor

    Thank you for the response!
    I just tried now with the latest versions of TD / 1Password (24.04.1 and 7.9.4) and still get the "Contents can't be autofilled" message.
    On a Samsung S10+ on Android 12

    It's not the end of the world by any means, but I'm always nervous when I have to put a bank password in my clipboard to paste somewhere.

    Actually, the Tangerine banking app has the same problem (4.38.0), but unlike the TD App that one never worked. (Off topic for this thread I know.)

  • chizu

    It looks like filling into the TD Bank app has worked recently for some folks. If it's still not working for you then can you make sure that you're using the latest version of the TD Bank app, 1Password, and Android? If you still see the issue then can you post what versions you're running so that I can pass this along to the team?

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#16229

  • chizu's avatar
    chizu
    New Contributor

    Hi!
    Any update on the TD App for Android?
    I love 1password and it works for just about every other app, but for the TD App I still have to copy and paste passwords instead of using the more secure autofill.
    Thanks very much!

  • Former Member's avatar
    Former Member

    @sapuglha, I'm sorry the workarounds did not work. I will pass your report and feedback along to our development team who are consistently working on improving the filling experience.

  • Former Member's avatar
    Former Member

    Do you have any update here? I keep trying to check for app updates on both TD and 1Password, and while using the latest app version for both, the issue still persists.

  • Former Member's avatar
    Former Member

    @ag_audrey Unfortunately none of the options worked.

  • Former Member's avatar
    Former Member

    @sapuglha, thank you for contacting us. I'm sorry 1Password is not filling in the TD app of your Android device.

    I've downloaded and tested the TD app and confirm I am not able to fill as expected either. We've had other users report that a couple different workarounds worked for them:
    * Can you try long pressing on the username or password field to see if you are able to manually trigger the Autofill prompt?
    * If that doesn't work, can you navigate to the 1Password for Android app > Top right account icon > Settings > Autofill > Display Autofill prompts > Set to Below the fields they relate to?

    Let me know how that goes!

  • Former Member's avatar
    Former Member

    I was previously using 1Password 7.x when I first noticed the issue. I finally decided to install the 8.x to see if that would workaround the app issue, but that also didn't work.

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I thought the Trash had been replaced with Archive. But after thinking I had archived something and not finding it, I see there is now an Archive and Delete button placed very close together. I did see a pop-up alert, but I thought it was the same notice about Archive replacing Trash, and I clicked through it too quickly. Now, I think I accidentally deleted something. In this case, it was not too important, but this could cause a lot of inconvenience. Please make these two buttons much more distinct.

\n
\n

1Password Version: 7.8.7
Extension Version: 2.0.5 (Firefox
OS Version: Mac OS 11.4
Referrer: forum-search:https://1password.community/search?Search=archive%20delete

","body@stringLength":"1281","rawBody":"

I thought the Trash had been replaced with Archive. But after thinking I had archived something and not finding it, I see there is now an Archive and Delete button placed very close together. I did see a pop-up alert, but I thought it was the same notice about Archive replacing Trash, and I clicked through it too quickly. Now, I think I accidentally deleted something. In this case, it was not too important, but this could cause a lot of inconvenience. Please make these two buttons much more distinct.

\n
\n

1Password Version: 7.8.7
Extension Version: 2.0.5 (Firefox
OS Version: Mac OS 11.4
Referrer: forum-search:archive delete

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Archive/Delete button confusion","moderationData":{"__ref":"ModerationData:moderation_data:53804"},"body":"

Hi @anna212 - I'm so glad that Dave's steps helped and resolved the issue. I will pass on your observation about the space around the new buttons.

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Thank you for the restore recently deleted instructions. That fixed my immediate issue.

\n\n

The new button designs are an improvement, although, personally, I still like to see more space around them.

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Hello @anna212! 👋

\n\n

I'm sorry that the buttons were not clear enough. If you accidentally deleted an item and if you have a 1Password account then you can restore the item for a limited period of time using 1Password.com:

\n\n
    \n
  1. Log in to your 1Password account on 1Password.com (in the browser, not the app)
  2. \n
  3. Open the vault that contained the item.
  4. \n
  5. Click View Recently Deleted in the sidebar.
  6. \n
  7. Click Restore next to the item.
  8. \n
\n\n

We're already planning to re-design the look of these buttons in 1Password 8 to make them more distinct. Here's what the new design currently looks like:

\n\n

\n\n

I hope that helps. :)

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