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Forum Discussion
Solved
Auto-fill frequently stops working (macOS, Safari)
Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting t...
Hello folks,
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
- If you’re using a Mac, update to macOS version 15.6: Update macOS on Mac
- If you’re using an iPhone or iPad, update to iOS version 18.6: Update iOS on iPhone and iPad
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.
-Dave
1P_Dave
Moderator
ModeratorI'm sorry for the delay in replying. If you're still running into the issue then I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that the issue occurs:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/auto-fill-frequently-stops-working-macos-safari/152716
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Hi Dave -- I am also experiencing this issue and just emailed a diagnostic report. My support ticket ID is ESC-19286-854. Thanks!
- 1P_Dave
Thank you for posting the Support ID! I see that my colleague has sent you a reply via email, please continue the conversation there.
-Dave
Hello Dave. It may be beneficial for the community to get a better understanding of the expected timeline for a fix of this ongoing issue. Thank you.
- 1P_Dave
Thanks for the ping and I'm sorry for the continued inconvenience. Since the fix will come in a future update to Safari from Apple, we don't have a timeline to provide on when the fix will be available. Hopefully an update will be released soon.
See my previous reply here for more details.
-Dave
