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Forum Discussion
Auto Locking after a few seconds
1Password automatically locks after a few seconds, even if the auto lock is set to 1 hour.
1Password Version: 1Password for Mac 8.10.23 (81023003)
Extension Version: Not Provided
OS Versio...
Hello folks,
Our development team has released improvements to how auto-lock works with certain configurations such as high-performance screen sharing on macOS. Please update to 1Password for Mac version 8.11.12 or later:
If you still see the same issue after updating then please let me know so that we can investigate further.-Dave
1P_Dave
Moderator
ModeratorI'm sorry that you're seeing the same issue. Are you using high-performance screen sharing? If you are then do you still see the same issue when you switch to use standard mode for screen sharing? Screen sharing type options on Mac - Apple Support (CA)
I've removed the link to your logs from your post, please don't post your logs to the forum. Our team would be happy to take a look at the logs if you send them via email:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/721256/#Comment_721256
- Your forum username:
Jono Spiro - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
