Autofill doesn't work on Samsung S24 Ultra

Hello, agentsmith1337. Thank you for writing in. I'm sorry about the Autofill issue you're experiencing on your Samsung device.

So that the team can take a closer look at the issue you're experiencing, I'd like to ask you to create a diagnostics report from your Android device:

• https://support.1password.com/diagnostics/#1password-8-android

Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email, please include the following:

• A link to this thread: https://1password.community/discussion/comment/712621/#Comment_712621
• Your forum username: agentsmith1337

Please do not post your diagnostic report to the forum. It is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place.

Thank you!

-Evon

I'm experiencing a similar issue, but more nuanced. I have the Galaxy s24 and passwords will autofill, but it's intermittent and usually skips trying to autofill username fields but works more frequently on password fields. For built in apps is almost never works.

I recently moved from a Pixel 6 which worked fine so I'm not sure if it has something to do with the One UI Samsung wraps the default android experience with, but it is an extremely annoying issue considering 1Password is very convenient when it does autofill.

This is not site or app specific because these are all the same sites and apps, I used on my Pixel 6 without issue.

1Password version: for Android 8.10.34 (81034040)
One UI version: 6.1
Android version: 14
Current Version: S921U1UES2AXE4 / S921U1OYM2AXE4 / S921U1UES2AXE4
Security patch level: June 1, 2024
Browser: Edge 125.0.2535.96
Search Engine: DuckDuckGo
Device: Galaxy S24

Hello Sarasarasara! 👋

I'm sorry that autofill isn't working in browsers or apps on your Samsung phone. As a first step, can you make sure that autofill is setup correctly: Use 1Password to save logins and sign in to apps and websites on your Android device

Make sure that you follow the specific steps for Samsung devices as well:

If you have a Samsung device running Android 14 or later, turn on 1Password under “All services” and tap OK, then tap Preferred service, choose 1Password, and tap OK.

Let me know if things still aren't working after trying that.

-Dave

1Password Version: I don't see how can I check it (there are no updates available if that helps)
Extension Version: Not Provided
OS Version: Android 14
Browser: I'm using chrome, Samsung native browser and Duckduckgo
Autofill does not work on apps either