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Forum Discussion
GræyHât
2 months agoNew Contributor
AutoFill Fail Android
What was the final resolution to the inoperability of AutoFill when using android? I have been experiencing this issue for months. It does not occur on other mobile devices or desktop apps. I have...
1P_Timothy
Community Manager
2 months agoHi GræyHât, I'm very sorry to hear about the ongoing issues you're seeing with autofill on your Android device. I understand how frustrating that can be.
It sounds like you might be referring to inconsistent behaviour some users were seeing around the time an update was made to keep 1Password for Android filling in the latest versions of Chrome and Brave (covered in this Announcement post). This has been resolved. Since then, we've also been working with our colleagues at Google to troubleshoot an issue that emerged around the same time. You can find the bug tracker on that here. That said unique autofill issues can have very similar symptoms, so there could be something else at play here.
You may have covered these steps when checking other suggestions in the Community, but if you're using Brave of Chrome I'd like to ask you to try the following:
- Confirm 1Password and your browser are up to date.
- Restart your device.
- Open and unlock 1Password for Android.
- Tap the account or collection icon in the top right corner, then select Settings > Autofill.
- Turn Autofill on Chrome/Brave off, confirm your choice, then select Autofill with Google/Brave, and restart your browser when prompted.
- Return to Settings > Autofill in 1Password for Android, turn Autofill on Chrome/Brave on, confirm your choice, then select Autofill using another service, and restart your browser when prompted.
If you're still seeing issues it would be helpful to know your device type, which version of Android is installed, which browser you're using, and if this happens in all websites/apps or some specifics websites/apps.
While we're happy to troubleshoot in the Community, it may ultimately best to get in touch with our support experts via email so they can take a look at diagnostics and help dive into your specific case. To do so you can send an email to support@1password.com with a description of the behaviour you're seeing, and the details I mentioned above. Thanks!