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sffil's avatar
sffil
New Contributor
3 months ago
Solved

Autofill intermittently broken - Honda Finance

Autofill only works occasionally with login.honda.com.  I'm using Safari 18.5 with the latest stable build of 1Password (1Password for Mac 8.10.82 (81082029)) on MacOS 15.5.  This used to flawlessly.  I also see issues with autofill in general; it works sometimes after a period of trying and sometimes it doesn't.  For example, this support site only worked after I tried multiple times.  Why is this so unstable and unreliable?

browser extension
macos
  • Trevor_1P's avatar
    Trevor_1P
    2 months ago

    Hi sffil​,

    Thank you for confirming that. Based on what you've described, you're experiencing a known issue that appeared in Safari 18.4 and also made its way into Safari 18.5. Apple is currently testing a fix for the issue in Safari Technology Preview, so hopefully that fix will make it into a future update of Safari. In the meantime, the best workaround  for when you experience the issue is to duplicate the tab.

    - Trevor

    #36808

7 Replies

  • sffil's avatar
    sffil
    New Contributor
    2 months ago

    Hi Trevor,

    It's intermittent but when I click the 1Password icon to autofill, it sometimes doesn't open at all.  I need to open the 1Password app and then copy/paste.  That said, it works sometimes.  I tried just now and it worked for me without issue.

    Phil

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      2 months ago

      Hi sffil​,

      Thanks for the additional details. To help me better understand your setup and determine what may be causing the issue, I'd like to ask a couple more questions:

      • When the issue occurs, does opening the website in a new tab (right click the tab and select duplicate tab) get things working again?
      • Do you make use of multiple profiles in Safari, or the pinned tab feature?

       

      Looking forward to your reply.

      - Trevor

      • sffil's avatar
        sffil
        New Contributor
        2 months ago

        Hi Trevor,

          I was just able to reproduce the issue.  Yes, duplicating the tab by right click/duplicate fixes the issue and I can login via 1Password.  While Safari does have multiple profiles, I only use one.  I do not use the pinned tab feature.  Thanks.

        Phil

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    3 months ago

    Hi sffil​,

    I've tested things on my end and was able to successfully fill details on login.honda.com in Safari, though I did need to click into the password field to get it to fill. 

    With that said, I understand the issue is intermittent for you and occurs on other websites as well. To help me better understand what may be occurring, could you elaborate on what you're experiencing when autofill isn't working? For instance, are you clicking a suggested Login and it's not filling, or are you not seeing any suggestions at all? Does restarting Safari resolve the issue, or does it persist?

    Looking forward to your reply.

    - Trevor