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fongd's avatar
fongd
New Contributor
5 months ago
Solved

Autofill intermittently stops working in macOS Safari

Hello, 1Password autofill randomly stops working in Safari 18.4 (macOS 15.4). I see the 1Password contextual menu (see screenshot of Etsy login dialog) but clicking it does not open my applicable lo...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.

    -Dave

grovolis21's avatar
grovolis21
Occasional Contributor
4 months ago

Still experiencing this issue in 18.5, most of the time I have to resort to universal autofill but that's not how it should be. To be honest, this is an issue that keeps reappearing over and over since Safari profiles were introduced. 

I am not sure if it's related to the profiles functionality per se, but we need a permanent fix as it's not just an annoying thing anymore, but a proper disruption of workflows. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

grovolis21​ and derx05​ 

The team has identified an issue in Safari 18.4, that also exists in Safari 18.5, that can cause 1Password to stop filling login credentials in Safari and we're working with our friends at Apple to get this fixed. 

The issue only affects Safari and doesn't affect other browsers on the Mac like Chrome or Firefox. When the issue occurs, re-opening the website in a new tab is usually enough to allow autofill to start working again. If that doesn't work then you'll need to restart Safari. 

I'm sorry for the disruption that the issue is causing. Hopefully a fix will be available soon.

-Dave

#36808