Autofill on Android 12 doesn't seem to work

I've been having problems since I changed from a Samsung S20+ to a Samsung S22+. The S20+ was on Android 12 (OneUI 4.0) before I changed over, and as far as I can remember autofill was working fine for apps and the built-in Samsung browser using Gboard. However, it has never worked on the S22+ since I bought it. All I get is the "Search 1Password" and "Create a new login" options, but no entry in the list to fill the password for the site/app I am using. It makes what used to be a breeze filling passwords on my phone (which can be fiddly at the best of times) much more of a faff. It's not horrendous, but definitely not as nice and easy as it used to be. All autofill options are switched on, battery optimisation is set to "unrestricted" and yet it still won't work. Something has changed and it is making logging into some apps, like Paypal, unusable and I am having to change back to SMS messages for 2FA as to autofill the OTP from 1Password I have to leave the app to go into 1Password to copy the code, which causes the Paypal app to close down. If there is any advice as to get this working, or if it is even possible, I'd be grateful to receive it.

Thanks

Alex

Thanks 1P_Timothy, it was set to optimised but I've now set it to unrestricted. Will report back and confirm if this solves the issue

Hi @DanThomas, I'm sorry to hear this has been an issue on your Pixel!

The usual suspect when Autofill settings are switched off in the background is battery optimization. I'd like to ask you to check your battery usage settings for 1Password (system setting > apps > 1Password > battery). Between unrestricted, optimized and restricted what is the current setting? If you change the current setting to optimized or unrestricted does Autofill continue to switch off?

1P_Timothy Android 12 on Pixel 6 is definitely having issues for me. When I re-enable it in 1password settings and close Chrome (or whatever app I'm trying to autofill on) it works again, but after some amount of time the Android Auto-fill service resets itself to "None" and I have to go through the process again.

Hi @balajidurairaj thanks for following up with us. If you switch back to an Android phone in the future we would be happy to help with any questions!

Thanks for your reply. I read the previous comments and tried the steps with autofill and it didnt work. And i had not much time to return my phone. So i already returned the android phone and went back to an apple. Thanks anyways for reaching me out. for now i am not stuck because with apple 1 password works like a charm.

Hello @balajidurairaj thanks for joining us on the forum. I'm sorry to hear about the filling issue!

To start, please confirm that Autofill is enabled. You can open and unlock 1Password, tap Settings > Autofill, tap Autofill on then select 1Password from the list of Autofill services. If Autofill was off, turning it on will allow you to fill in supported apps and browsers.

If Autofill was on, let us know the browser you use on your device as well as a few of the apps or websites where 1Password does not offer to Autofill. We would be happy to help look into this. Thanks again!

Hello, I am trying to set up 1 password in my samsung A52s 5G that runs on android 12. Its not prefilling the password. Can you please help.

Hello @MonkeyMan thanks for joining us on the forum! I'm sorry to hear you're running into some filling issues with your S22.

I did some testing with the ESPN app and I wasn't able to fill the email field using Autofill. It looks like something in the app may be interfering with Autofill or the appropriate contextual clues are not present in the email field as forcing Autofill (long press > ⋮ > Autofill) does not open the prompt either. I was only able to fill in the ESPN app using drag and drop or Accessibility filling only.

If there are other apps or websites where Autofill isn't working as expected for you I would be happy to take a look. Please included the browser and keyboard you use as well. Thanks again!

+1 on this conversation. I have a S22 Ultra. It is hit or miss if it works or even recognizes the app. Auto-fill is not working, accessibility does nothing, no Password suggestions. It is very painful.

1. Samsung S22 Ultra
2. Android 12
3. 1P - 7.9.2
4. example of App - ESPN
5. Yes - both Autofill and Accessibility are enabled

XP - On login page, nothing happens. No prompt for 1 PW nothing.