Forum Discussion

Former Member's avatar
Former Member
3 years ago

Background activity is too high after adding a security key

Since adding a security key to my account, its background activity has been very high. I have even turned off background activity in my iOS settings. It's been using 20mins every hour.
Has anyone experienced this or is this just part of adding security keys to your account?

ios

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @JAGSTAR77

    I've located your ticket and sent you a reply. Let's continue the conversation over email. 🙂

    -Dave

    ref: SAI-87166-834

  • Former Member's avatar
    Former Member
    3 years ago

    Hello Kester,
    Thanks for reaching out to me, I’ve sent the email with diagnosis. Please let me know if you have received it. I’ll be more then happy to answer any questions to help me resolve this matter…

  • Kester_D_1P's avatar
    Kester_D_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @JAGSTAR77,

    Sorry to hear about this, I'd like to ask you to create a diagnostic report and to send it to our support team via email so we can take a closer look at what might be causing this. You can find a guide to generating a diagnostic report here:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!