Forum Discussion

junglivre's avatar
junglivre
New Contributor
2 months ago

Being asked for the password more often than expected on Android and performance issues on Windows

I've been a happy user of 1Password for almost 3 years, then I stopped being happy about it. Since a few months ago, the mobile app is just utterly garbage. It forgets my session every few days, a...
1password.com
android
browser extension
feature request
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello junglivre​! 👋

I'm sorry that you're running into issues with 1Password on your Windows PC and on Android. Both of those issues definitely aren't normal and we'll need to take a closer look to better understand what might be causing them on your device. So that we can get that investigation started, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/being-asked-for-password-more-often-than-expected-on-android-and-performance-iss/168745
  • Your forum username: junglivre


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave