REMINDER: the community is in read-only mode until July 2nd. This is part of our platform upgrade! Learn more in the FAQs →

Forum Discussion

pasema's avatar
pasema
New Contributor
1 month ago

Billing still shows App Store

Hello, I’ve been a 1Password user for a while and my subscription was originally managed through Apple/App Store. Recently, I switched my subscription to be billed directly through 1Password instea...
ios
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
1 month ago

Hi pasema​,

To confirm, did your App Store subscription reach the end of its subscription period, or did you just cancel it? If you just cancelled it, it will remain active until the end of the subscription period that you paid for. After that, you can subscribe again directly through 1Password. 

If that's not matching up with your experience, I'd like to have our Billing team take a closer look. To prevent discussing account specific details here, could you send an email message addressed to [email protected] instead?

With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/billing-still-shows-app-store/170156

- Your forum username:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here. Thank you!