Biometric Login not working

krischik

Face recognition in 1Password for Android requires "Class 3" facial recognition hardware, like that found on the Pixel 4, which is similar to the Face ID camera arrays on iPhones and iPads, that work by building a 3D model of your face and storing it securely.

Although some Android devices might support face unlock for the device itself (like my Pixel 7 Pro), that functionality isn't "passed through" to other apps like 1Password unless the facial recognition hardware is Class 3.

Using my Pixel 7 Pro as an example, I can unlock it using face unlock, but 1Password for Android can only "see" the fingerprint sensor.

Hope that helps explain it, but I'll be here if you have any questions. :)

I noted that fingerprint login for the newest Samsung devices are kind of unreliable. Seems that Samsuns switched technology and not for the better. Any plans to support Face recognition for Android?

Thanks for the update @francispoulin! On behalf of Brendan and the team, you are very welcome. Let us know if there's anything else we can help with!

Thank you for the help! I followed your instructions and I noticed that I had 2 1Passwords I could choose from. The first one was preselected, which I am guessing is version 7. I deleted it and selected the other one, version 8.

I tested it out in chrome and sure enough it now asks Open 1Password, and all is well. Thanks for noticing this small but important detail!

I guess a lesson to learn from this is when I updated to a new version I should delete the old version.

Thank you everyone for all the help and I am happy to say that my problem seems to be solved. Cheers!

Hi @francispoulin,

I have found the email you'd sent with the diagnostic report attached and have replied to this email with the next best steps to try. 😀

-- Brendan

Thank you for your answer and sorry for my late reply.

I have submitted a diagnostics report but after several minutes I still have not received an automatic reply.

I will post the number as soon as I receive it.

Thanks for confirming that @francispoulin, that doesn't sound right.

To help investigate further, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138404/biometric-login-not-working#latest
• Your forum username: francispoulin

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

Thanks for the reply @ag_audrey. I did exactly what you suggested and even after successfully unlocking 1Password with my figureprint, and keeping it open, when press auto-fill in chrome, it still asks me for my master password. I presume it should not be dong that?

Hey @francispoulin, thanks for confirming that you are being prompted occasionally for your fingerprint.

If you open 1Password, unlock 1Password, then navigate back to the Chrome sign-in page, are you then prompted for your fingerprint?

Hello,

Thanks.

I tried this and I am now promoted for my fingerprint when using 1Password.

The problem is when I use Chrome, and I select autofill for a password, I am always asked for my master password.

This is on a Pixel 7.

Android 13.

1Password 8.10.1.

This is my personal phone and account.