Biometric Login not working

Hi @francispoulin, thanks for your reply.

Just to confirm, have you tried the steps I shared with krischik in my post above? If not, please try those steps and let us know if you are now prompted for your fingerprint more consistently.

If the issue continues, I'd like to ask for the make and model of your device as well as the version of Android and 1Password installed. Additionally, are you using a work profile or have you recently added or removed saved biometry from your device? Thanks again!

Thanks for the reply.

I have tried this and made it the longest possible time of 8 hours but I'm not sure it's going to help. So far it hasn't.

The problem is that whenver I try and autofill information from 1Password, my phone (android) always asks for my master password instead of my fingerprint.

Hey @francispoulin, thanks for reaching out! Can you try changing your auto-lock settings:
1. Open and unlock 1Password for Android.
2. Tap the top right profile icon.
3. Tap Settings > Security.
4. Tap "Auto-Lock on Exit", and extend it to a longer time.

Does adjusting that setting allow you to use your fingerprint for a longer period of time?

I am having a maybe related problem.

I tried this and it worked when I tried openning it the second time around. However, when I try using other apps, and I click on autofill with 1password, it always asks me for my master password. How can I avoid this?

I'm glad to hear that worked krischik! Let us know if the issue pops up again and we'll be here to help.

Thanks for the hint. Re-adding biometic data seem to have worked but I'll wait a few days for the final verdict. Note that I also re-added my fingerprints as Samsung doesn't always get it right first time.

Hi krischik, thanks for writing in. While there are a few situations where your account password would be required outside of the "Require password" interval when biometrics are in use, this doesn't sound like expected behavior.

I'd like to ask you to reset Biometric unlock then check if the issue persists:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Security.
4. If on, tap Biometric unlock off.
5. Tap Biometric unlock on.
6. Tap back and close the Settings menu.
7. Tap the account or collection icon > Lock.
9. Enter your account password and unlock 1Password.
10. Tap the account or collection icon > Lock.

Are you now prompted to scan your fingerprint?

Of course this makes me wonder: How important is a long and complex password for 1Password?

While we certainly recommend using an unique, random and memorable password the Secret Key does the heavy lifting. With a unique and random password, using something that’s easy to practice regularly is perfectly fine.