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Forum Discussion
Biometric Unlock unavailable
Hello,
I get the following errors on Android. The error occurs when I want to activate the face recognition.
Android: 12 (also under Android 11)
1Password App: 7.9
Device: Samsung Galaxy S...
Hey, @JohnDoe3000!
Are you attempting to use Face Unlock when the errors occur? 1Password has a few requirements for Face Unlock. A device needs to support Google's native biometric framework, provide strong encryption, and the camera needs to sense depth so that it can't be tricked by a photo. Unfortunately, many Samsung devices don't support all of those requirements meaning Face Unlock will not work. If that's the case for you, try enabling Fingerprint Unlock on these devices so you'll be able to unlock 1Password with your fingerprint.
