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Forum Discussion
Browser Extension Unlock Shows Black Box
This might be just a MS Edge thing as that's the browser I'm using, but when I click to unlock the browser extension I'm just getting a small black box pop up on my screen. There's no content within it at all, no text and nowhere to enter a password to unlock.
Thankfully I also have the Windows app installed and unlocking that does sync with the browser extension and when you unlock via the windows app the black box goes away, which would suggest it is the unlock popup but its just not rendering anything for some reason.
Anyone else experiencing this?
3 Replies
I rebooted my PC the other day and since then I noticed the issue has resolved at least for now.
I just checked and Hardware Acceleration was enabled, so I've turned that off for now. If the black box starts to happen again then I'll follow the above instructions and report back.- 1P_Dave
Moderator
Hello npdublin! 👋
I'm sorry that you're running into a blank window when unlocking 1Password in Microsoft Edge. It sounds like you might be running into a known issue that our development team is currently working on. Can you try the following to see if it improves the situation:
- Open and unlock the 1Password 8 desktop app.
- In the top left, click ⋮ > Settings > Advanced.
- Uncheck the option to Use Hardware Acceleration.
- Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
- Relaunch 1Password and test whether you can still reproduce the black window.
I look forward to hearing from you.-Dave
#29932
