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Gerard's avatar
Gerard
New Contributor
24 days ago

Browser remains locked

Since one of the latest updates the autofill for a number of my websites is no longer working. 

This is far from convenient. Now I have to open the App search for the website and copy the data from the App to the website.

Perhaps in the context of this problem… the browser extension (Safari - Version 18.4 (20621.1.15.11.10) remains locked (while the App is unlocked). Although there doesn’t seem to be any connection to both problems.

Loggin out of the webpage and trying to login still doesn’t show the login name/password.

macOS 15.4.1 / 1Password browser extension version 8.10.70.27

browser extension
macos

7 Replies

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  • Speed's avatar
    Speed
    New Contributor
    20 days ago

    This is still not working. Please release an update to fix it.  It's very inconvenient and frustrating.

    Thanks 

  • Speed's avatar
    Speed
    New Contributor
    22 days ago

    I am experiencing the same issues.  Tried the steps suggested by 1P_Dave​  and issue persists. 

    OSx 15.4.1  1Password 8.10.75

    Dot is green. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      20 days ago

      ​ Speed​ 

      I'm sorry that you're still seeing the issue. If you open the website in a new tab, are you able to unlock 1Password there and autofill your login credentials? 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    22 days ago

    Hello Gerard​! 👋

    I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like the communication between the desktop app and the Safari extension isn't working. Try this: 

    1. Open and unlock the 1Password for Mac desktop app.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click Browser.
    5. Make sure that "Connect with 1Password in the browser" is on. 

    Then in the browser: 

    6. Open your browser.
    7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    8. Turn "Integrate this extension with the 1Password desktop app" off and then back on.

    If that still doesn't work then do you see a green dot in the browser settings page? Or a different colored dot and an error message? 

    -Dave

    • Gerard's avatar
      Gerard
      New Contributor
      20 days ago

      In addition to the locking issue… if the browser extension is fast enough (which often is not the case) I can lookup the correct login for the webpage, but the autofill won’t fill the username/password fields.

    • Gerard's avatar
      Gerard
      New Contributor
      20 days ago

      Hello Dave,

      Checked the suggested settings… all is as you describe. So in theory it should work. But unfortunately it doesn’t.