Forum Discussion

mgrobins's avatar
mgrobins
New Contributor
5 months ago

Browser req pw always, instead of using biometric & windows hellow

Hi, I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0.  I have setup 1pw to use windows hello to unlock when I use the app or browser and yet ever...
browser extension
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello mgrobins​ and TataruTaru​! 👋

I'm sorry that you're being prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following: 

  1. When you're asked for your account password in the browser, can you still unlock the 1Password desktop app using Windows Hello? Or does that also prompt you for your account password?
  2. Do you have the "Use the Trusted Platform Module with Windows Hello" option turned on in the desktop app's settings: Manage your settings
  3. Do you have TPM 2.0 enabled: Enable TPM 2.0 on your PC
  4. Are you using the beta MSIX installer? Or the EXE installer?


I look forward to hearing from you.

-Dave

mgrobins's avatar
mgrobins
New Contributor
5 months ago

Dave, I am the individual who initiated the thread and I appreciate your input so far - as well as Tataru who has the same problems I have had.

I am prompted for both the app and the extensions. 100% of the time - not "more often than expected". 

I have tried every combination of system changes I Can manage to no effect. I'm currently even trying the Beta strain of 1PW and that makes no difference. 

1Password for Windows 8.10.78

81078039, on BETA channel

I was on the standard release when I wrote this bug report.

Windows hello is active. My fingerprint reader functions for logging me into windows. 1PW is simply not working with my TPM it seems.