Forum Discussion
CLI hangs when requesting items
Hello mgrobins and TataruTaru! 👋
I'm sorry that you're being prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:
- When you're asked for your account password in the browser, can you still unlock the 1Password desktop app using Windows Hello? Or does that also prompt you for your account password?
- Do you have the "Use the Trusted Platform Module with Windows Hello" option turned on in the desktop app's settings: Manage your settings
- Do you have TPM 2.0 enabled: Enable TPM 2.0 on your PC
- Are you using the beta MSIX installer? Or the EXE installer?
I look forward to hearing from you.
-Dave
Sorry - forgot to answer your points in number.
1. No it requires Password.
2. Yes, I have the TPM option activated.
3. Yes TPM is enabled in bios and my windows hello is functioning therefore I presume windows sees it.
4. I was using the normal release, and am now trying the beta release to see if it helped. Same problem for both (I don't know what you mean by MSIX... is that your current Beta or MS App store?).
Hey @untitaker,
Thanks for reaching out and reporting this in great detail. This is a known bug that our development team is aware of and I've added you as an affected user to our internal report.
Let me know if there's anything else I can help you with, @untitaker.
-Evon.