Forum Discussion

Former Member

3 years ago

CLI hangs when requesting items

the cli had been working without issues for a while but about a day ago it began to indefinitely hang when fetching an item. When I run: op item get XXX --otp --debug I get: 9:35AM | DEBU...

browser extension

1P_Dave

Moderator

2 months ago

Hello mgrobins and TataruTaru! 👋

I'm sorry that you're being prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:

When you're asked for your account password in the browser, can you still unlock the 1Password desktop app using Windows Hello? Or does that also prompt you for your account password?
Do you have the "Use the Trusted Platform Module with Windows Hello" option turned on in the desktop app's settings: Manage your settings
Do you have TPM 2.0 enabled: Enable TPM 2.0 on your PC
Are you using the beta MSIX installer? Or the EXE installer?

I look forward to hearing from you.

-Dave

mgrobins

New Contributor

2 months ago

Sorry - forgot to answer your points in number.

1. No it requires Password.
2. Yes, I have the TPM option activated.
3. Yes TPM is enabled in bios and my windows hello is functioning therefore I presume windows sees it.
4. I was using the normal release, and am now trying the beta release to see if it helped. Same problem for both (I don't know what you mean by MSIX... is that your current Beta or MS App store?).

1P_Evon
1Password Team
2 years ago
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Hey @untitaker,

Thanks for reaching out and reporting this in great detail. This is a known bug that our development team is aware of and I've added you as an affected user to our internal report.

Let me know if there's anything else I can help you with, @untitaker.

-Evon.

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req pw always, instead of using biometric & windows hellow","id":"message:156339","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156339","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:20557"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156339"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156339"},"body@stripHtml({\"truncateLength\":200})":" Hi, I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0. I have setup 1pw to use windows hello to unlock when I use the app or browser and yet ever...","body@stringLength":"1401","rawBody":"

Hi,

I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0.

I have setup 1pw to use windows hello to unlock when I use the app or browser and yet every time I need it in Edge or Chrome it wants the password. Every time.

It used to be that my fingerprint would be requested and pw occasionally based on my settings. Now it just seems stuffed and it's down right annoying.

Windows hello on login to Windows - it uses my fingerprint... so that's functioning.

I have tried resetting my TPM data, checked my TPM is functioning properly using CLI.... I'm thinking it's just that 1pw is screwed and this is a long standing bug now.

Am I required to open the 1pw app every time I start my PC as a workaround? I think that will allow the browser plug in to work properly or is that method broken too?

It used to work so I'm hoping not to be told I have to open the app and login to it each time I boot in.

I've searched all over for advice and reddit is full of posts with this issue talking about it being broken for months. No one really explains how it's meant to work in detail... just instructions written for people who already know what they are doing or a list of steps that don't explain anything about what the actions trigger.

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Hello mgrobins and TataruTaru! 👋

I'm sorry that you're being prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:

When you're asked for your account password in the browser, can you still unlock the 1Password desktop app using Windows Hello? Or does that also prompt you for your account password?
Do you have the \"Use the Trusted Platform Module with Windows Hello\" option turned on in the desktop app's settings: Manage your settings
Do you have TPM 2.0 enabled: Enable TPM 2.0 on your PC
Are you using the beta MSIX installer? Or the EXE installer?

I look forward to hearing from you.

-Dave

","body@stringLength":"1496","rawBody":"

Hello and ! 👋

I'm sorry that you're being prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:

When you're asked for your account password in the browser, can you still unlock the 1Password desktop app using Windows Hello? Or does that also prompt you for your account password?
Do you have the \"Use the Trusted Platform Module with Windows Hello\" option turned on in the desktop app's settings: Manage your settings
Do you have TPM 2.0 enabled: Enable TPM 2.0 on your PC
Are you using the beta MSIX installer? Or the EXE installer?

I look forward to hearing from you.

-Dave

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