Forum Discussion
Browser req pw always, instead of using biometric & windows hellow
Hi, I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0. I have setup 1pw to use windows hello to unlock when I use the app or browser and yet ever...
1P_Dave
Moderator
ModeratorHello mgrobins and TataruTaru! 👋
I'm sorry that you're being prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:
- When you're asked for your account password in the browser, can you still unlock the 1Password desktop app using Windows Hello? Or does that also prompt you for your account password?
- Do you have the "Use the Trusted Platform Module with Windows Hello" option turned on in the desktop app's settings: Manage your settings
- Do you have TPM 2.0 enabled: Enable TPM 2.0 on your PC
- Are you using the beta MSIX installer? Or the EXE installer?
I look forward to hearing from you.
-Dave
Sorry - forgot to answer your points in number.
1. No it requires Password.
2. Yes, I have the TPM option activated.
3. Yes TPM is enabled in bios and my windows hello is functioning therefore I presume windows sees it.
4. I was using the normal release, and am now trying the beta release to see if it helped. Same problem for both (I don't know what you mean by MSIX... is that your current Beta or MS App store?).
