[Bug] [1P8] "Face" unlock successfully enabled with fingerprint

Hi ankhazam I can confirm that a fix for this specific issue was included in the most recent update. Biometric unlock being labeled Face unlock on devices that have a facial scanner is a separate issue and one we're also working to fix but, understandably, it's a little lower on the list.

Thanks for following up with us about this, we really appreciate your feedback!

Hey, well... With 8.9.0 the app indeed does only unlock with fingerprint ;) not sure if it's on purpose or an accidental "bug" fix / satisfied feature as the unlock prompt says "unlock with face" <- that toast part is customisable by the dev and the security setting still name biometric unlock as "face unlock" ;)
Nonetheless this update made me happy as the app only accepts the password or my fingers ;)

ankhazam I'm happy I could be of assistance! While I don't have any specifics on a timeline, I can see this issue has been marked as a high priority so hopefully we'll have a fix in the public beta in the not-so-distant future. Thanks again!

1P_Timothy cheers for the rapid and verbose response. Very much looking forward to this fix! :)

Hello ankhazam, we have recently opened an issue for the behavior you described and our development team is working to get it resolved. Thanks for sharing your interest in this!

@imekachi, thanks for writing in. With 1Password 8 for Android, the app needs to be locked then unlocked with your account password after enabling face or fingerprint unlock to finish setup. I'm glad to hear you're up and running with biometric unlock now!

ethomp, thanks for your reply. If you do see this issue pop up again, please let us know. We would be happy to investigate further.

Thanks again everyone!

ref: dev/core/core#16420

Hey, big issue here. Please fix it ASAP
Phone S21U with both fingers and face recorded.
1P8 allows me to unlock the app with my finger and face. I need to be able to make sure that only my finger works and my face won't accidentally unlock the app. I know it is possible as my banking app allows finger only.

I'm using Galaxy S22 and enabled both face & fingerprint unlock. On 1P8, I went to Settings > Security I found only "Face unlock" option. I tried checking it but every time I use the autofill service, I still have to enter the password manually. No biometric unlock prompt at all.

Tried unchecking and rechecking the face unlock results in having to enter the password manually again. However, I tried clicking Lock to lock the app manually, now I can use biometric.

Well, now I can't reproduce it. If memory serves, it allowed me to toggle the option, but it then prompted me to add a biometric unlock method. There was either an ok prompt or something similar that brought me to the Settings. I don't remember if it was all the way to the biometric options or not.

Now when I remove the credentials (fingerprints), the option is disabled.

I know that I was able to reproduce it at the time because I thought it was so weird that I had to keep trying it.

Now I'm wondering if it's possibly some confusion/mixup with work profiles and related apps.

I have applied a security update since I initially chimed in.

If it recurs or I'm able to reproduce it, I'll let you know.

Hi ethomp, with only fingerprints saved on your device what do you see Settings > Security > "biometric" unlock? Is the setting missing or grayed out? Perhaps with the changes in saved biometry a Keystore error has occurred. Thanks!

Actually, that's not what I'm seeing on 1P8 on a Galaxy 22 Ultra. I had fingerprint but not face enabled. 1P8 either didn't acknowledge that a biometric unlock option was available or didn't use it.

I added a face, and 1P8 picked up on both biometric methods.

If I delete the face (after reading the discussion here), the biometric unlock stops working. I add the face again, and it's fine.

This isn't the same as needing to re-enter the account password to get a valid random key again. Even after going through the steps that should enable it and toggling the setting in 1P8 and going through the steps, run doesn't work.

I did try the process multiple times.