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Forum Discussion
kevhicks
2 months agoNew Contributor
Bug: 1Password asking for password after 7 seconds
I'm running 1P Enterprise for Mac 8.11.18 (81118036) I've tried to resolve this myself by updating, uninstalling, modifying auto-lock settings but have been unsuccessful. After loggingin to 1P from ...
1P_Dave
Moderator
2 months agoHello kevhicks! 👋
I'm sorry that 1Password is locking sooner than expected, something is definitely going wrong if the app is locking in 7 seconds. So that I can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your Mac (you can generate a diagnostics report even if the app is locked):
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/bug-1password-asking-for-password-after-7-seconds/164547
- Your forum username: kevhicks
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave