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PandaCat
New Contributor
15 days ago

Bug: Generate Password Default Setting Won’t Save

No matter how many times I change it to Memorable and switch on “save as default,” next time I try to generate a password, it will go back to gobbledygook (or whatever the nonsense one is called). This is on iPhone and Mac.

ios
macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 days ago

    Hello StephenHeaps​! 👋

    I'm sorry that you're running into an issue where AutoFill isn't working when you tap on the suggestion above the keyboard on your iPadOS device. This is a known issue that we've received a couple of other reports for and our developers are currently investigating. 

    To help with our investigation, I'd like to ask you to create a diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/ios-password-extension-modal-is-empty/154370
    • Your forum username: StephenHeaps


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    #36197

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        11 days ago

        Thank you for posting the Support ID! One of my colleagues will send you another reply via email soon, please continue the conversation there. 

        -Dave

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No matter how many times I change it to Memorable and switch on “save as default,” next time I try to generate a password, it will go back to gobbledygook (or whatever the nonsense one is called). This is on iPhone and Mac.

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Bug: Generate Password Default Setting Won’t Save","moderationData":{"__ref":"ModerationData:moderation_data:155955"},"body":"

Hello PandaCat​! 👋

\n

I'm sorry that you're running into an issue where the \"Use as default\" option in the password generator isn't being remembered. I assume that you're referring to the following in the browser extension: 

\n\n

Let me know if I have that wrong. Can you try the following steps in order: 

\n
    \n
  1. Open your browser.
    2. \n
  2. Click on the 1Password icon in the browser's toolbar. 
    3. \n
  3. Click on the menu icon in the pop-up (it looks like three horizontal lines) and then click Password Generator.
    4. \n
  4. Switch the type to Memorable Password. 
    5. \n
  5. Turn on \"Use as default for suggestions\". 
    6. \n
  6. Close the 1Password pop-up. 
    7. \n
\n


Then re-open the 1Password pop-up and the password generator. Do you still see \"Memorable Password\" as the current selection? If you don't then which browser are you using on your Mac and which version of 1Password in the browser is installed?  

\n

-Dave

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That was helpful troubleshooting. That actually does work correctly. What doesn’t work is when you use the password generator in the autofill thing. And when I was trying to document the steps just now, it did a new weird thing.

  1. Open the 1Password autofill in a password field
  2. It suggests a different type of password
  3. Click the controller on the bottom right of the box
  4. Select memorable password, three words, etc.
  5. Click “use as default\"
  6. Repeat in another password field
  7. Result: Not a memorable password

This time, it generated the memorable password, but when I clicked on the controller, it changed to a different kind.

1Password for Safari: 8.10.75.1

Safari: 18.2

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