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Former Member's avatar
Former Member
3 years ago

Bug Report - Crashing in Safe Mode

When using the 1Password desktop app in macOS Ventura in Mac Safe Mode, minimizing 1Password causes the whole computer to freeze and crash. Eventually the computer automatically reboots. I reproduced this crash 3 times, where minimizing the 1P app causes a crash. Other 1P app interactions didn't appear to cause any issues. This is on a 13-inch Intel MacBook Pro w/ 4 TB3 ports and 16 gb RAM (2017) - Model Identifier: MacBookPro14,2.

1Password Version: 8.9.11
Extension Version: N/A
OS Version: macOS 13.1
Browser:_ N/A

macos

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @coolaj23

    I was able to locate your report. We will get back to you as soon as possible.

    ref: JXD-58734-973

  • Former Member's avatar
    Former Member
    3 years ago

    Hello 1P_Dave, I submitted an email with the requested info. Here is the support ID: [#JXD-58734-973]
    Thank you!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @coolaj23! 👋

    I'm sorry that the 1Password app is crashing on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!