Forum Discussion

New Contributor

3 years ago

can login to chrome at 1password website but cannot login to chrome extension.

in chrome I can login at the chrome website but my password fails when I try to login on the chrome extension or at the top of my computer tray

1Password Version: 10.01.3
Extension Version: Not Provided
OS Version: mac os
Browser:_ chrome
Referrer: forum-search:https://1password.community/search?Search=can%20login%20to%201password%20at%20chrome%20website%20but%20cannot%20login%20in%20the%20extension%20on%20chrome%20

browser extension

3 Replies

steph_giles
1Password Team
3 years ago
Thanks for the update larrysleonard12, let us know if there is anything else we can help with at all.
larrysleonard12
New Contributor
3 years ago
The issue was resolved by updating from 1password 7 to 1password 8. Thank you
Former Member
3 years ago
Hi larrysleonard12, just to check, do you have both your Account Password and Secret Key? Could you clarify if you can sign into your account at 1Password.com? Can you check if all your data is present in your account at 1Password.com?

If you have your Account Password and Secret Key, and all your data is present at 1Password.com, then we can walk you through resetting the 1Password desktop app and extension. Please let us know.

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in chrome I can login at the chrome website but my password fails when I try to login on the chrome extension or at the top of my computer tray

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in chrome I can login at the chrome website but my password fails when I try to login on the chrome extension or at the top of my computer tray

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1Password Version: 10.01.3
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\nBrowser:_ chrome
\nReferrer: forum-search:can login to 1password at chrome website but cannot login in the extension on chrome

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can login to chrome at 1password website but cannot login to chrome extension.","moderationData":{"__ref":"ModerationData:moderation_data:118107"},"body":"

Thanks for the update larrysleonard12, let us know if there is anything else we can help with at all.

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The issue was resolved by updating from 1password 7 to 1password 8. Thank you

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Hi larrysleonard12, just to check, do you have both your Account Password and Secret Key? Could you clarify if you can sign into your account at 1Password.com? Can you check if all your data is present in your account at 1Password.com?

\n\n

If you have your Account Password and Secret Key, and all your data is present at 1Password.com, then we can walk you through resetting the 1Password desktop app and extension. Please let us know.

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