Forum Discussion

jonand's avatar
jonand
Occasional Contributor
8 days ago

Can not create passkey for an existing account

Right now can I not create a passkey for an existing Facebook account. I use 1Password for Windows 8.12.4, with the Windows 11 integration to manage keys with 1Password, and 1Password for Android 8.1...
android
passkeys
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 hours ago

Hi jonand​, thanks for reaching out about this!

Could you reproduce the issue and then email in with a diagnostics report from your Windows device, so our team can take a closer look?

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/can-not-create-passkey-for-an-existing-account/167815
  • Your forum username: jonand

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

- Gem

  • jonand's avatar
    jonand
    Occasional Contributor
    50 minutes ago

    Oups! I forgot to attach the files with the diagnostic data in the first mail. They were sent in a reply 18:55 CET to the first reply from the support with the support ID number.

    /Jonny

  • jonand's avatar
    jonand
    Occasional Contributor
    54 minutes ago

    Done, with a mail to your support at 18:44 CET (Sweden), which caused the support ticket ID NKM-38151-697.

    Thanks for your support with this, but it is not urgent at all. I have activated 2FA for that account as a good alternative, but passkeys are the future :)

    /Jonny