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Former Member's avatar
Former Member
2 years ago

Can not log into 1p on new computer in either app or web.

Hello. got a brand new Windows 11 PC. Downloaded the 1password app and was having issues logging in. When I click the option to log into 1password.com it times out saying "The site can't be reached"....
windows
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi there @TMmartinello

Sorry to hear about the trouble here. Can you try signing in this way instead and see if it helps?

  1. Sign in to 1Password.com at this specific link: https://start.1password.com/apps/
  2. If you're already signed in to 1Password.com, you can click the 🔽 down arrow next to your name and then "Get the Apps".
  3. Click the blue Add your account directly button and click Open 1Password in any confirmation prompt that appears.
  4. Enter your account password when prompted and sign in.

If that doesn't work, try starting your computer in Safe Mode to help rule out anything else that might be running at the same time: Start your PC in safe mode in Windows - Microsoft Support.

Give those things a try and let me know how you get on. I'll be here if you need further help.

— Grey