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LearningToFly's avatar
LearningToFly
Occasional Contributor
2 months ago

Can not update 1password win 11

When I open the version of 1password I have on win 11, 8.10.45, there is a message to click "restart to install latest update" but when I click on it a get a message the update failed, try again later.

I've quit out of 1password, I've tried killing the 1password task, I've tried restarting my computer, I tried downloading 1password again, I went to "settings ->about" using the "check for updates" button, nothing works to allow the update to apply. What can I do to get the newest version, which according to the last thing I tried appears to be 8.12

windows

3 Replies

  • LearningToFly's avatar
    LearningToFly
    Occasional Contributor
    1 month ago

    As per the above instructions the Support Id number is 554111

    BTW. The instructions in the link to create the diagnostic report said to go to Help > Send Diagnostic Report. I actually found it under Settings > Advanced.

    Again I'm using win 11 v 8.10.45

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      1 month ago

      Hi LearningToFly​, thanks for the update! I can see that we've received your email, and a member of the team will be in touch with you there as soon as possible.

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    2 months ago

    Hi LearningToFly​ thanks for reaching out!

    I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    - A link to this thread: https://www.1password.community/discussions/1password/can-not-update-1password-win-11/168922

    - Your forum username: LearningToFly

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Chris