Forum Discussion

imjustabill's avatar
imjustabill
New Contributor
2 years ago

Cannot disable "Unlock using Windows Hello"

Every time I turn off "Unlock using Windows Hello", it turns itself back on again some time later. I'm not sure what triggers it. I don't think it is a restart because I'm pretty sure I haven't restarted since the last time I turned it off.

I don't care how secure Microsoft claims Windows Hello is, I don't want the pin/password that I use to log in to my machine to be able to open 1Password. Yes, I know that I still need to log in to 1Password first, once, but after that it asks me to enter my Windows Hello PIN.

I tried the idea given in the following thread, but it didn't work.

https://1password.community/discussion/142557/windows-hello-will-not-stay-turned-off?utm_source=community-search&utm_medium=organic-search&utm_term=turn+off+windows+hello

Do you know what I can do to fix this, or is this a known bug that will be fixed soon?

Thank you.

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: Windows 11
Browser: Chrome

windows

4 Replies

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    imjustabill

    I'm sorry that the behaviour has returned after seeming to have stopped. I've located the ticket and can see that a member of the Support team has responded. Let's continue the conversation over there, and I'll close this thread to prevent having the same conversation in two different places. 🙂

    -David

    ref: MAU-19655-847

  • imjustabill's avatar
    imjustabill
    New Contributor
    2 years ago

    Hi David,

    Here is the Support ID : MAU-19655-847

    Thank you,

    Bill

  • imjustabill's avatar
    imjustabill
    New Contributor
    2 years ago

    Hi David,

    I was just about to respond saying that it hasn't happened in a while and maybe it was all good now, but when I went to open 1password so I could log into this account, it did it again. Hopefully the diagnostics report will help. I'm sending it now.

    Thank you.

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi imjustabill, thanks for reaching out!

    I'm sorry that you're encountering trouble with keeping "Unlock using Windows Hello" disabled. Can you reproduce the behaviour on your device and send over a diagnostics report, so that we can take a closer look:

    • https://support.1password.com/diagnostics/?win

    Please attach the file to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David