Forum Discussion

Former Member's avatar
Former Member
2 years ago

Cannot enable touch id

I have seen many threads on this and tried every suggestion I found. However, touch id is still grayed out in the Security settings.

I followed https://1password.community/discussion/136566/touch-id-option-on-mac-is-grayed-out to no avail.

1Password Version: 1Password for Mac 8.10.13 (81013005)
Extension Version: Firefox:21400102, on STABLE channel; Safari 2.14.1
OS Version: 13.5 (22G74)
Browser: Firefox / Safari

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @schlameel

    Thank you for posting the Support ID. One of my colleagues will review your diagnostics report and get back to you as soon as possible via email. To keep the conversation in one place I'm closing this thread.

    -Dave

    ref: QRP-72593-965

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks for the help Dave. The support ID is [#QRP-72593-965].

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @schlameel! 👋

    I'm sorry that you're unable to turn on Touch ID unlock for 1Password. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave