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Anonymous's avatar
Anonymous
4 years ago

Cannot migrate from iOS standalone vault hosted in iCloud to 1Password subscription

I have been waiting for almost a week to get help to resolve this. I clicked on the subscription on my Mac to move to the 1Password subscription, and upgraded to 1Password 8, assuming everything woul...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @passlock! 👋

I'm sorry to hear that you ran into issues when migrating to your new 1Password account. Working with our support team over email is the best option since they'll have access to information about your account that we don't have here on the public forums. It sounds like there are a few issues still outstanding, is that correct? If it is then can you share the Support ID of the ticket that you have open with our support team? You'll find it in the subject of the email conversation and it will looks like this: [#ABC-12345-678].

Once I know the Support ID I can get the ticket chased for you. I look forward to hearing from you. 😊