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writercook's avatar
writercook
New Contributor
2 months ago
Solved

Cannot Turn on Touch ID

Touch ID wasn't working for me for the last several days, so I finally got around to troubleshooting. Decided to turn it off and reset it, but now it's greyed-out and I can't ungrey it. I've restarted my computer and followed the steps I saw in a discussion here from two years ago. That person did the same and got advice to send a diagnostics report. Help?

macos
  • writercook's avatar
    writercook
    2 months ago

    I was able to contact someone in tech support and with their instructions it seems to be working now. Thank you for replying to this post.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello writercook! 👋

    I'm sorry that you're unable to turn on Touch ID for 1Password. Just to clarify: is Touch ID working for the Mac itself? If it is then I'd like to ask you for a diagnostics report so that I can see why Touch ID isn't working for the 1Password app:

    I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/cannot-turn-on-touch-id/151717
    • Your forum username: Writercook


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • writercook's avatar
      writercook
      New Contributor
      2 months ago

      I was able to contact someone in tech support and with their instructions it seems to be working now. Thank you for replying to this post.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        I'm happy that my colleagues were able to help. 🙂

        -Dave