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Forum Discussion
Former Member
2 years agoCan't activate TouchID on 1Password for Mac
Hey,
Everything else related to touchID is working normally. The option to activate it in 1Password is greyed out for me.
On another user account in the same Mac it works.
What can I do to fix this?
Thanks.
Christoph
1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: 14.0
Browser: Safari
- 1p_jac
1Password Team
Hi @maehmann,
I'm sorry to hear about the trouble you're experiencing unlocking 1Password with Touch ID. I believe I know the issue you're seeing and I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread:
https://1password.community/discussion/142672/cant-activate-touchid-on-1password-for-mac#latest
- Your forum username:
maehmann
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much :)
- A link to this thread:
- Former Member
Hey,
Thanks. I have sent the report and that is the ID: [#RHY-13661-998]
- 1P_Tommy
Moderator
@maehmann
I appreciate you sending that report in. We will get back to you as soon as possible.
ref: RHY-13661-998
- Former Member
Hey,
Thanks. There were no unsynced items. So, I followed the steps to delete the Data folder and setup everything once again and that fixed the issue.
Thanks.
- 1P_Tommy
Moderator
You're most welcome. Enjoy!