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bnelsontech's avatar
bnelsontech
New Contributor
2 months ago
Solved

cant add 1password to android phone

I had to factory reset my Galaxy phone. I installed 1password. It wants to scan a QR code. I used my Samsung Tablet to generate the QR code, i scan it with my phone, i got an error that there are no ...
1password.com
android
passkeys
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    bnelsontech​ 

    Thank you for that screenshot, I'm sorry that the steps didn't work for you. Have you enabled two-factor authentication for your 1Password account and, if you have, are you only using a hardware security key as a second factor?

    If that answer is yes then I suspect that you might be running into a known issue that affects users who authenticate 1Password for Android using a security key. Can you try adding an authenticator app as an additional factor and then use that to authenticate your account: Set up two-factor authentication

    Let me know if you're able to workaround the issue using an authenticator app. If you're not using a hardware security key to authenticate your account then let me know. 

    -Dave

    Issue=AUTH-238

bnelsontech's avatar
bnelsontech
New Contributor
2 months ago

Attached is a link to the picture: https://app.screencast.com/L2vDqPDAmWdq2
, I followed the steps (which is what I did before creating the post) and got the same results.

I have a account/password and secret key