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cant add 1password to android phone
I had to factory reset my Galaxy phone. I installed 1password. It wants to scan a QR code. I used my Samsung Tablet to generate the QR code, i scan it with my phone, i got an error that there are no ...
Thank you for that screenshot, I'm sorry that the steps didn't work for you. Have you enabled two-factor authentication for your 1Password account and, if you have, are you only using a hardware security key as a second factor?
If that answer is yes then I suspect that you might be running into a known issue that affects users who authenticate 1Password for Android using a security key. Can you try adding an authenticator app as an additional factor and then use that to authenticate your account: Set up two-factor authentication
Let me know if you're able to workaround the issue using an authenticator app. If you're not using a hardware security key to authenticate your account then let me know.
-Dave
Issue=AUTH-238
1P_Dave
Moderator
ModeratorThank you for that screenshot, I'm sorry that the steps didn't work for you. Have you enabled two-factor authentication for your 1Password account and, if you have, are you only using a hardware security key as a second factor?
If that answer is yes then I suspect that you might be running into a known issue that affects users who authenticate 1Password for Android using a security key. Can you try adding an authenticator app as an additional factor and then use that to authenticate your account: Set up two-factor authentication
Let me know if you're able to workaround the issue using an authenticator app. If you're not using a hardware security key to authenticate your account then let me know.
-Dave
Issue=AUTH-238
Dave, You're a genius, that did work. Can we please get that fixed though, i would prefer to use security keys instead. TY for your assistance.
- 1P_Dave
I'm glad that using an authenticator app allowed you to workaround the issue! Our developers are investigating the security key bug on Android and hopefully it will be fixed in a future update soon. I've added your report to our internal work item for the issue.
-Dave
