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Former Member's avatar
Former Member
3 years ago

Can't get 2FA to log in to 1Password

I've been using 1Password for years without problems--usually without the need to log in to my online account. I do have my secret key and password. Recently my IOS devices were wiped clean, including my Authy app to generate a 2FA code. When I try to log into the 1Password website, the options I'm presented with are (1) add a new android phone (and I don't have one), (2)USB security key (which doesn't work--can't remember if it ever did, and (3) This device. The latter gives a response of "Your identity couldn't be identified." So I don't know what I can do to get into my own 1Password account.

1Password Version: 7.9.5
Extension Version: not used
OS Version: Mac OS 12.4
Browser:_ Not Provided

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @cwop:

    Are you able to sign in to my.1Password.com on any of your current devices? If you're able to sign in, you can disable two-factor authentication from that device.

    If you're not able to sign in to my.1Password.com on any of your current devices, please reach out to us directly via email at support@1password.com. Please use the email address associated with your 1Password account to send the email. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message has gotten to the right place.

    Jack

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I've been using 1Password for years without problems--usually without the need to log in to my online account. I do have my secret key and password. Recently my IOS devices were wiped clean, including my Authy app to generate a 2FA code. When I try to log into the 1Password website, the options I'm presented with are (1) add a new android phone (and I don't have one), (2)USB security key (which doesn't work--can't remember if it ever did, and (3) This device. The latter gives a response of \"Your identity couldn't be identified.\" So I don't know what I can do to get into my own 1Password account.

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: not used
\nOS Version: Mac OS 12.4
\nBrowser:_ Not Provided

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I've been using 1Password for years without problems--usually without the need to log in to my online account. I do have my secret key and password. Recently my IOS devices were wiped clean, including my Authy app to generate a 2FA code. When I try to log into the 1Password website, the options I'm presented with are (1) add a new android phone (and I don't have one), (2)USB security key (which doesn't work--can't remember if it ever did, and (3) This device. The latter gives a response of \"Your identity couldn't be identified.\" So I don't know what I can do to get into my own 1Password account.

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: not used
\nOS Version: Mac OS 12.4
\nBrowser:_ Not Provided

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I do have my secret key and password. 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Can't get 2FA to log in to 1Password","moderationData":{"__ref":"ModerationData:moderation_data:40395"},"body":"

Hi @cwop:

\n\n

Are you able to sign in to my.1Password.com on any of your current devices? If you're able to sign in, you can disable two-factor authentication from that device.

\n\n

If you're not able to sign in to my.1Password.com on any of your current devices, please reach out to us directly via email at support@1password.com. Please use the email address associated with your 1Password account to send the email. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message has gotten to the right place.

\n\n

Jack

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