Forum Discussion

jmjm's avatar
jmjm
Dedicated Contributor
2 months ago

Cant get passkey to save to 1P (TicketmasterdotCOM)

I am late to the passkey game but over the last 24 hours I have been adding them to my 1P account generally w/o incident. However I am unable to get the prompt to save a requested passkey to 1P  in m...
passkeys
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
2 months ago

Hi jmjm,

Way to go taking the plunge on passkeys! I see you have an existing support ticket about passkeys open. Please respond to that ticket with your issue with Ticketmaster and they'll be happy to help you figure out what might be causing this.

  • jmjm's avatar
    jmjm
    Dedicated Contributor
    2 months ago

    Hello "Simon", there should be no "existing support ticket" open for me. 

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi jmjm,

      My apologies for the mistake! In that case, you can email support@1password.com to start a new ticket and they'll be able to help you troubleshoot why the Ticketmaster passkey isn't being saved in 1Password.

      • jmjm's avatar
        jmjm
        Dedicated Contributor
        2 months ago

        Oh, ok. (This type of question re 1P's "behaviour" at specific site isn't dealt with in the "1Password for Home" forum?)