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Former Member's avatar
Former Member
4 years ago

Can't log out of 1Password Mac app because logged in with old inactive account

Hey!

I made an account for our company several years ago. Didn't end up using 1Password back then.

Then a couple of months ago I created a brand new account which we've been using.

However, on my Mac, I'm logged into my old (inactive) account. The problem is that I can't log out of my old account so I can use the app with my new account.

Any thoughts on how to solve this?


1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: macOS 11.6

3 Replies

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team

    On behalf of Ana, you're very welcome. :)

    Ben

  • Former Member's avatar
    Former Member

    That solved it! THANK YOU!!!!!

  • Former Member's avatar
    Former Member

    Hi @rafidhoda!

    It sounds like you need to reset the app on this device:

    https://support.1password.com/cs/starting-over/

    You will be able to add your new account information afterwards. Please let us know how it goes!