Forum Discussion
Former Member
4 years agoCan't log out of 1Password Mac app because logged in with old inactive account
Hey!
I made an account for our company several years ago. Didn't end up using 1Password back then.
Then a couple of months ago I created a brand new account which we've been using.
However, on my Mac, I'm logged into my old (inactive) account. The problem is that I can't log out of my old account so I can use the app with my new account.
Any thoughts on how to solve this?
1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: macOS 11.6
3 Replies
- 1P_Ben
1Password Team
On behalf of Ana, you're very welcome. :)
Ben
- Former Member
That solved it! THANK YOU!!!!!
- Former Member
Hi @rafidhoda!
It sounds like you need to reset the app on this device:
https://support.1password.com/cs/starting-over/
You will be able to add your new account information afterwards. Please let us know how it goes!